Refund Policy

SEO & PPC Services


Please note – all SEO and PPC work is done manually to ensure best results and avoid any penalties that may be caused by any machine-generated involvement into key SEO activities.
Therefore, we DO NOT provide any refunds or money-back guarantees.
This is common practice with all responsible and professional interactive marketing companies.
Validus Media strive to be honest and faithful to their clients, abiding by the strictest confidentiality.
This means we will be completely upfront with our clients and do everything in our best effort to satisfy them.
We NEVER disclose proprietary or personal/business information to others, and will only disclose names where permission was granted prior (ie. testimonials).
Validus Media does not enter into long-term contracts with its clients. We will continue to earn your business, not force you into business.
The month of SEO services that you purchase from Validus Media is billed in advance, and payments are to be made on or before the first day of the month that services will be performed.
Once SEO services have been paid for, we will provide SEO Services for that entire month.
Month to month Clients cannot cancel SEO Services mid-month for that month’s services.
At no time will any part of the current month SEO funds be refunded. If you are not 100% satisfied, then feel free to cancel before the beginning of the next month. If for any reason you are unhappy with our SEO Services, please contact us that we may remedy the situation.

Non-payment of monthly fees


This is to bring to your notice that SEO services will be suspended right away on account of non-payment of monthly fees.

Website Development Eligibility for Refund


To start our website service, we require half payment upfront before any work will begin. This deposit is non-refundable.
Every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal.
However, despite every measure, if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website
Web / Graphic design
Delivery Time

Logo design/brochure design

Full refund: In cases where the project has not been started
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed

Processing of Refunds

The partial refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card/Bank payment.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies, please email us at info@validusmedia.com